Shipping policy
SleepHaven Shipping Policy
Last updated: August 20, 2026
At SleepHaven, we aim to provide a smooth and reliable delivery experience. Please review the information below before placing your order.
Order Processing
Orders typically require processing before they are shipped. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.
Once your order has been processed and shipped, you may receive a shipping confirmation containing tracking information when tracking is available.
Shipping Times
Delivery times vary depending on the destination, shipping method, carrier, customs processing, and other factors outside of our direct control.
Estimated delivery times shown on our website or during checkout are estimates and are not guaranteed delivery dates.
Unexpected carrier delays, severe weather, customs inspections, high-volume periods, holidays, or other circumstances may affect delivery times.
Shipping Destinations
SleepHaven may ship to multiple countries and regions depending on product availability and the shipping options available at checkout.
Available shipping methods and any applicable shipping charges will be displayed during checkout before you complete your purchase.
Order Tracking
When tracking information is available, customers may receive a tracking number after their order has shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require time to scan and update the package in their system.
Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your name, street address, apartment or unit number, city, province/state, postal/ZIP code, and country before completing your purchase.
If you discover an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to update your information, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Delayed Orders
Occasionally, packages may experience delays that are outside of SleepHaven's direct control.
If your order is taking longer than expected, please review your tracking information first. If you require additional assistance, contact us with your order number and we will help review the available shipping information.
Packages Marked as Delivered
If your tracking information indicates that your package has been delivered but you cannot locate it, please check around your delivery location, mailbox, household members, neighbours, building reception or management, and any safe delivery locations.
You may also contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, please contact SleepHaven and provide your order number.
Lost or Damaged Packages
If your order arrives damaged or you believe your package has been lost during transit, please contact us as soon as possible.
For damaged products, we may request photographs of the product and packaging so we can review the issue and determine the appropriate resolution.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Where such charges are not collected during checkout, they may be the responsibility of the customer unless otherwise required by applicable law.
SleepHaven does not control customs processing times or charges imposed by local authorities.
Multiple Packages
In some circumstances, items within an order may be shipped separately and arrive in different packages or at different times.
If this occurs, you may receive separate tracking information for each shipment.
Contact Us
If you have questions about shipping, tracking, or the delivery of your order, please contact SleepHaven through our Contact Us page and include your order number whenever possible.